Refund policy

At Miafu, we want you to be happy with what you order. This policy explains how returns, refunds, exchanges and faulty or incorrect items are handled for orders delivered to the United States. It does not limit any rights you have under applicable law.

30-Day Returns

You may return most items within 30 days of delivery. To be eligible, items must be unused, undamaged and returned with all original tags and packaging intact. Items that have been worn, washed or altered cannot be accepted unless faulty or not as described.

Items That Cannot Be Returned

For hygiene reasons, items sold with a hygiene seal (for example personal care or intimate items) cannot be returned or exchanged once the seal or tags have been removed, unless the item is faulty, damaged or not as described.

How to Return an Item

  1. Email support@miafu.com within 30 days of delivery, quoting your order number and the item(s) you wish to return.
  2. We will confirm whether your return is eligible and send you return instructions and the returns address. Please do not send anything back before we have confirmed the address.
  3. Pack the item(s) securely with tags attached, including a note of your order number.
  4. Send the parcel using a tracked service and keep proof of postage until your refund is confirmed.
  5. Once we receive and inspect your return, we will email you to confirm your refund.

Return Shipping Costs

Return shipping is at your own cost, unless the item is faulty or we sent you the wrong item, in which case we will cover reasonable return shipping.

Refunds

Once we receive and inspect your return, refunds are issued to your original payment method within 14 days. Original shipping charges are refunded only where the return is due to a faulty or incorrect item. After a refund is issued, it may take additional working days for your bank or card provider to show the funds.

Order Cancellations

If you would like to cancel an order, contact us as soon as possible at support@miafu.com. We can usually cancel an order only before it has shipped. Once an order has shipped, please follow the returns process above when it arrives.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged or different from what you ordered, please contact us at support@miafu.com with your order number and photographs of the problem. Depending on the circumstances, we will offer a replacement, a repair, a partial refund or a full refund, and we will cover the cost of return shipping where the item is confirmed faulty or incorrect.

Exchanges

We are happy to offer exchanges for a different size or colour, subject to stock availability. To request an exchange, follow the returns process above and tell us the item and size you would like instead. If the replacement is unavailable, we will offer a refund. Exchanges are usually shipped within 1-2 business days of us receiving your original item.

Contact Us

For questions about returns, cancellations or refunds, email support@miafu.com or call +1 (208) 644-5645 (Monday to Friday, 9:00-17:00 GMT). We aim to reply within 12-24 hours on business days.