Shipping policy
This page explains how Miafu processes, ships and delivers orders. If you have a question that isn't answered here, please email support@miafu.com or call +1 (208) 644-5645 (Monday to Friday, 9:00-17:00 GMT).
Order Processing
All orders are checked, packed and shipped from the United States within 1-2 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or public holiday begin processing on the next business day. During busy periods, such as seasonal sales, processing may take slightly longer; if this happens we will let you know by email.
Shipping Charges and Delivery Time
Shipping is free on all orders, with no minimum spend. Once your order has shipped, standard delivery typically takes 2-5 calendar days within the United States and 5-8 calendar days for international orders. The delivery window starts when your order ships, not when it is placed, so please add the 1-2 business days of processing time to the estimate.
| Destination | Shipping cost | Processing | Estimated delivery (after shipping) |
|---|---|---|---|
| United States | Free | 1-2 business days | 2-5 calendar days |
| International | Free | 1-2 business days | 5-8 calendar days |
Where We Deliver
We ship from the United States to addresses in the United States and internationally. All prices are shown in US dollars (USD), and any taxes that apply to your order are calculated and shown at checkout.
Tracking Your Order
Once your order has shipped, we will email you a tracking number so you can follow its progress. You can also check progress on our Track Your Order page. If you haven't received a shipping confirmation within 3 business days of placing your order, please check your spam or promotions folder before contacting us at support@miafu.com.
Delays
Delivery estimates are not guaranteed and can be affected by factors outside our control, including carrier delays, customs processing, adverse weather or periods of high demand. If your order has not arrived within the estimated time, please contact us and we will investigate with the carrier on your behalf.
Lost Parcels
If tracking shows no movement for an extended period, or your order appears to be lost in transit, please contact support@miafu.com with your order number. We will open an investigation with the carrier. If a parcel is confirmed lost, we will arrange a replacement or a full refund, including shipping charges, at your preference.
Address Changes
If you need to change your delivery address, please contact us as soon as possible after placing your order. We can usually amend an address only before an order has shipped. Once a parcel has left our warehouse we cannot redirect it, and any delay or additional cost caused by an incorrect address supplied at checkout may be the customer's responsibility. Please check your address carefully at checkout.
Contact Us
For shipping questions, email support@miafu.com. We aim to respond within 12-24 hours on business days. Miafu is a trading name of Owlmend Ltd, a company registered in England and Wales under company number 17046418, with its registered office at 667 Washwood Heath Road, Birmingham, England, B8 2LL.